Urban Decay Reviews

Urban Decay has an overall rating of 4.8 based on 24 reviews. Customer feedback on Urban Decay is mixed: Urban Decay reviewers highlight positive aspects like high-quality products, wide range of shades, effective customer service and fast shipping, which strongly appeal to makeup enthusiasts, beauty professionals, and individuals seeking cruelty-free cosmetics. However, Urban Decay is often criticized for its higher price point, occasional product availability issues, website navigation challenges and slow loading times.

4.8/5.0

24 reviews

5 Stars

13

4 Stars

5

3 Stars

0

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1 Star

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All Urban Decay Reviews (24)
Tony.robinson
May 18, 2026
"My usual shades were actually available"
I usually assume at least one of my go-to shades will be sold out, but this time everything I needed was in stock. Found them quickly, and checkout was smooth with no weird hiccups.
John-bush
May 05, 2026
"Snagged my eyeliner and setting spray during a..."
Snagged my eyeliner and setting spray during a sale. Score. The discount applied with no issues, and shipping was reasonable. i’m happy with what I paid. Worth it
VincentMiller
April 12, 2026
"Showed up way quicker than I thought"
I ordered from Urban Decay kind of expecting the usual wait, so I wasn’t really thinking about it much after checkout. Then suddenly, like two days later, the package was already at my door. I actually had to double-check because I wasn’t expecting it that soon. Everything was packed nicely too, nothing weird or damaged. Anyway, super happy with how fast it got here. No complaints at all.
theresa_Strother88
March 21, 2026
"Solid quality without overthinking it"
For me, this is one of those easy yes decisions. The quality is good for the price, so I don’t really have to overthink it, it just feels worth it every time...
troy_Lohr03
March 15, 2026
"Pretty good overall, just a little dented"
I ordered a couple things from urbandecay.com and the packaging felt solid. The box was sturdy, nothing was rattling around, and overall it gave me a good feeling when I opened it.

The palette itself was wrapped well and the makeup was completely fine, which was the main thing I cared about. No broken shades, no powder everywhere, none of that annoying mess. There was just this small dent on the outside box that kind of bothered me for some reason.

It wasn’t a huge deal, but for the price I was expecting it to show up looking a little more perfect. I’m still happy with the order, just had that slight feeling of wishing it arrived cleaner.
VictorMozak
March 14, 2026
"Legit enough, if you’re not in a hurry"
The products seem real and the checkout felt secure, so that was nice. Delivery did take its sweet time, but I guess patience is part of the experience.
JohnAndrade
March 07, 2026
"good help with my order"
i had an issue with my promo code not working, so i reached out to support. had to wait a bit on chat, but the person who helped me was friendly and got it fixed quickly
hello_david374
March 05, 2026
"The color payoff is honestly what sold me"
I ordered one of the palettes from urbandecay.com, and I’ve been really happy with it so far. The biggest thing for me is how easily the colors actually show up. I don’t feel like I have to keep dipping back into the pan over and over or spend forever building the shade just to make it noticeable. Even the shimmer shades come through really bright, which I appreciate because sometimes shimmers look in the palette but barely show up once you apply them. Shipping was totally fine too, nothing dramatic or frustrating there. Overall, I’m really glad I bought it because the color payoff is genuinely good, and that’s the main reason it feels worth it to me
johndunbar7551
March 02, 2026
"Finally found shades that actually match me!!!"
I’ve tried so many brands and shades, and these are the first ones that actually feel like they were made for my skin tone!!! The match is so good and it looks really natural on me!!! So happy I found these!!!
lorena1979
February 07, 2026
"Right on time"
Ordered twice now, and both times my Urban Decay stuff showed up exactly when they said. No issues, packed fine too.
Trevor_graham91
January 30, 2026
"Return took a bit, but it was okay"
I had to return a shade that just didn’t really work for me. The return process was easy overall, and the refund showed up after about a week or so. Not the fastest thing ever, but honestly... it wasn’t a big deal.
eddie.Davis
January 11, 2026
"Worked fine for my skin"
I was kind of unsure at first because my skin reacts to a lot of stuff, but this didn’t bother me. No redness or irritation so far, so I’m happy with it.
carolynbox9025
January 06, 2026
"I picked up some Urban Decay..."
I picked up some Urban Decay makeup mostly for nights out, and I’ve been really impressed. I even went back and checked my order email/receipt because I couldn’t remember exactly what I bought, but the eyeliner has been the standout for me. It stayed put through a full day at work and dinner afterward with no weird smudging. The setting spray helped everything still look decent late at night too. Overall, really happy with it and I’d definitely buy it again.
Corina.ciotti
January 05, 2026
"I’ve ordered from Urban Decay a few..."
I’ve ordered from Urban Decay a few times now, i like that they’re really clear about being cruelty free. The vegan stuff is easy to spot too, like actually easy, easy, which makes shopping way less of a hassle.
The packaging isn’t totally perfect yet, but it does feel like they’re trying and not just pretending or hiding things. My orders have always shown up fine, and I feel good, good about buying from them...
hello_douglas083
December 26, 2025
"Totally worth it and actually lasts"
I’ve picked up a few Urban Decay products now, mostly eyeshadow and setting spray, and I’m convinced their quality is legit. The eyeshadows go on so smooth, blend easily, and I swear they do not get patchy on me at all.

The setting spray is absolutely my favorite, no question. My makeup stays in place way longer when I use it, like it’s not even up for debate. It’s definitely not the cheapest, but I’m 100% sure I’m getting what I paid for, and I’ve been really happy with it
LACKEY
December 22, 2025
"Makeup actually stays on"
Well... I ordered a few things from Urban Decay i’m impressed. The eyeshadow blends really easily and didn’t go patchy on me, which is always a win. The setting spray actually kept my makeup looking decent all day, and even my eyeliner didn’t budge. Overall, I’m happy with everything I got.
joseph_Johnson85
December 18, 2025
"Felt a little misled"
Everything was technically correct and there weren’t any major issues with the order, but the way it was described made me expect something a bit different. So while I did get what I ordered, I still walked away feeling kind of misled.
Ann_bennett90
December 13, 2025
"Easy site, but I’m a little less confident now"
The site was easy enough to use, and I found my shade quickly. Checkout went through without any issues, and the pictures loaded fast, which was nice. Overall it was smooth, but I’ll admit I’m a bit less trusting than I expected to be, everything worked, I just didn’t feel totally reassured by the end.

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Urban Decay Q&A

How much would you say a classic pallet cost?

Why dont they send all my order via ground? if they cant ship via air because of shipping regulations, it would make more sense than sending my order separate, i cant get free shipping if i buy $50.00

Which products from urban decay are vegan?

DorisYoung
June 18, 2020

“Inked Brow A semi-permanent longwear brow gel that creates sculpted arches for up to 60 hours. Inked Brow Brow Blade”

Do you sell original brands

Why dont they send all my order via ground?if they cant ship via air because of shipping regulations,it would make more sense than sending my order separate,i cant get free shipping if i buy $50.00

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